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ONE WARRANTY SOLUTION OVERVIEW

PTC’s iWarranty suite puts best-in-class warranty management and analytics software in the hands of users where and when they need it. It allows enterprise managers and operations personnel to manage service processes and transform the service chain with fully integrated modules to address every facet of the product warranty and service lifecycle. iWarranty includes the following features:

  • eClaims – enables all warranty claims management functions including online claims entry, claim validations using extensive business rules, claim work queues, claims review and processing.
  • Part returns – tracks and manages returns activity to effectively move parts to different locations or handling of returned items.
  • Supplier recovery – more effective supplier recovery and collaboration to help increase recovery percentages from suppliers while streamlining the claimsharing process and quality analysis. It automates supplier claim generation based on supplier agreements, shares claim information with suppliers in different formats and allows recovery analysts and the suppliers to negotiate and process claims in real time.
  • Service contracts & extended warranty – helps streamline pricing, quoting, administration of extended warranties, maintenance and service contracts.
  • Service Parts Ordering – manages the parts ordering process all the way to completion. Can be integrated with ERP for fulfilment and availability.
  • Customer support / ticketing – combines several key elements designed to maximize customer response times. The adaptive navigation system continually changes to reflect new usage by customers, agents, and other company personnel.
  • Service event management – a business portal to serve precise, up-to-date information to those who need it. Driven by a user profile, this portal provides quick access to vital business metrics via a web browser.

All the features and functions available in iWarranty wrap around the iWarranty Service Hub, enabling the sharing of crucial data not only between virtually any enterprise system, but with all connected stakeholders. PTC’s iWarranty experts envision further extension of data access facilities and easy, customer-driven creation of management views via IoT platform support, such as with PTC’s ThingWorx Innovation Platform.

ABOUT PTC’S IWARRANTY SOLUTION:

iWarranty is PTC’s warranty and contract management solution that defines, manages, and analyzes all warranty processes from initial product registration through the end of the standard or extended warranty period, providing a single-view of product performance across the install base. This unique approach to warranty and Service Lifecycle Management (SLM) leverages a product-centric data model to manage and capture service/warranty history as it relates to product configuration, allowing important data to feed back into the enterprise for continuous product and service improvement.

Key Benefits include:

  • Increases operational efficiency and minimizes risk
  • Improves customer satisfaction and retention
  • Enhances product and service performance
  • Improves contract opportunities and renewals
  • Accelerates time to value and ensures maximum return on investment
  • Reduces service and warranty costs

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