Oshkosh NGDV Logo

NEXT GENERATION DELIVERY VEHICLE

ONE WARRANTY

LOGIN

ONE WARRANTY SOLUTION OVERVIEW

PTC’s iWarranty suite puts best-in-class warranty management and analytics software in users’ hands, where and when they need it. It enables enterprise managers and operations personnel to manage service processes and transform the service chain through fully integrated modules that address every facet of the product warranty and service lifecycle. iWarranty includes the following features:

  • eClaims – enables all warranty claims management functions including online claims entry, claim validations using extensive business rules, claim work queues, claims review and processing.
  • Part returns – tracks and manages returns activity to effectively move parts to different locations or handle returned items.
  • Supplier recovery – more effective supplier recovery and collaboration to help increase recovery percentages from suppliers while streamlining the claimsharing process and quality analysis. It automates supplier claim generation from supplier agreements, shares claim information with suppliers in multiple formats, and enables recovery analysts to negotiate and process claims in real time.
  • Service contracts & extended warranty – helps streamline pricing, quoting, administration of extended warranties, maintenance and service contracts.
  • Service parts ordering – manages the parts ordering process all the way to completion. Can be integrated with ERP for fulfillment and availability.
  • Customer support/ ticketing – combines several key elements to maximize customer response times. The adaptive navigation system continually changes to reflect new usage by customers, agents, and other company personnel.
  • Service event management – a business portal to serve precise, up-to-date information to those who need it. Driven by a user profile, this portal provides quick access to vital business metrics via a web browser.

All features and functions available in iWarranty wrap around the iWarranty Service Hub, enabling the sharing of crucial data not only with virtually any enterprise system but also with all connected stakeholders. PTC’s iWarranty experts envision further extending data access capabilities and enabling easy, customer-driven creation of management views via IoT platform support, such as PTC’s ThingWorx Innovation Platform.

ABOUT PTC’S IWARRANTY SOLUTION:

iWarranty is PTC’s warranty and contract management solution that defines, manages, and analyzes all warranty processes from initial product registration through the end of the standard or extended warranty period, providing a single-view of product performance across the install base. This unique approach to warranty and Service Lifecycle Management (SLM) leverages a product-centric data model to capture and manage service and warranty history tied to product configuration, enabling important data to feed back into the enterprise for continuous product and service improvement.

Key iWarranty Benefits include:

  • Increases operational efficiency and minimizes risk
  • Improves customer satisfaction and retention
  • Enhances product and service performance
  • Improves contract opportunities and renewals
  • Accelerates time to value and ensures maximum return on investment
  • Reduces service and warranty costs

Locate A Certified Service

Search by geolocated position.
Find contact information to minimize your downtime

ACCESS ONE WARRANTY HERE

CONTACT US
NGDV ONE WARRANTY

Repair related questions?

Have a technical or repair question regarding an NGDV needing work? Fill out the form below and one of our service representatives will connect with you.

* Required Fields

TERMS & CONDITION OF SALE THE FOLLOWING TERMS OF SALE APPLY OSKHOSH DIAGNOSTIC (OKDT) SOFTWARE LICENSES (HEREIN REFERRED TO AS THE PRODUCT OR SOFTWARE LICENSE).

  1. UNLESS OTHERWISE AGREED, BUYER IS OBLIGATED TO MAKE PAYMENTS TO SELLER OR ITS ASSIGNEE IN FULL WITHIN THE PAYMENT TERMS OF THE INVOICE. PAYMENTS SHALL BE ABSOLUTE AND UNCONDITIONAL AND SHALL CONTINUE UNMODIFIED DESPITE: (A) ANY LOSS, DAMAGE OR OTHER INTERRUPTION IN THE USE OF THE SOFTWARE LICENSES; OR (B) ANY DISPUTE, CLAIM, COUNTERCLAIM, DEFENSE OR OTHER RIGHT WHICH BUYER MAY HAVE TO ASSERT AGAINST SELLER.
  2. ALL SALES OF LICENSES TO THE PRODUCT ARE FINAL AND NO REFUNDS WILL BE PROVIDED IN ANY CIRCUMSTANCES.
  3. BUYER SHALL BE DEEMED TO HAVE ACCEPTED SOFTWARE LICENSE UPON SELLER’S DELIVERY.
  4. SELLER IS NOT RESPONSIBLE FOR PERFORMANCE OF SOFTWARE LICENSE IN CONJUNCTION WITH ANY HOST PLATFORM, OR ANY IMPACT ON EXISTING HARDWARE OR SOFTWARE.
  5. SELLER SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN DELIVERING SOFTWARE LICENSE, OR FOR ANY FAILURE TO PERFORM ANY PROVISION HEREOF, RESULTING FROM FIRE, FLOOD OR OTHER CASUALTY, RIOT, STRIKE OR OTHER LABOR DIFFICULTY, GOVERNMENTAL LEGISLATION OR OTHER RESTRICTION, OR ANY OTHER CAUSE BEYOND SELLER’S CONTROL.
  6. NEITHER THIS AGREEMENT NOR ANY RIGHTS GRANTED HEREUNDER, IN WHOLE OR IN PART SHALL BE ASSIGNABLE OR OTHERWISE TRANSFERRABLE BY YOU. NOTHING IN THIS AGREEMENT GRANTS TO YOU THE RIGHT TO ASSIGN, SELL, LEASE, LOAN OR OTHERWISE TRANSFER PRODUCT IN WHOLE OR IN PART TO A THIRD PARTY.
  7. YOU AGREE TO THE CURRENT TERMS OF THE PRODUCT’S END USER LICENSE AGREEMENT, INCORPORATED HEREIN BY REFERENCE. COPIES OF THE CURRENT END USER LICENSE AGREEMENT ARE PUBLISHED TO THE OKDT (OKDT) SOFTWARE WEBSITE.
  8. IN THE EVENT BUYER BREACHES THIS AGREEMENT, SELLER HAS ALL THE REMEDIES AVAILABLE TO A SELLER UNDER APPLICABLE LAW, INCLUDING REVOCATION OF THE SOFTWARE LICENSE(S), AND MAY PURSUE ANY OTHER REMEDY AVAILABLE AT LAW OR IN EQUITY. IF BUYER SHALL DEFAULT IN THE PAYMENT OF ANY SUM BY THE DUE DATE HEREUNDER TO SELLER AND SUCH DEFAULT FOR MORE THAN ONE DAY AFTER SELLER HAS DEMANDED PAYMENT THEREOF, OR BUYER SHALL FAIL OR REFUSE TO PERFORM ANY OTHER PROVISION HEREOF OR CONTRAVENE ITS OBLIGATIONS HEREUNDER, OR SHALL BE INSOLVENT OR FILE AN ASSIGNMENT OR SUFFER TO BE FILED AGAINST IT UNDER ANY BANKRUPTCY OR INSOLVENCY LAW OR MAKE AN ASSIGNMENT (VOLUNTARY OR INVOLUNTARY) FOR THE BENEFIT OF CREDITORS OR SUFFER THE APPOINTMENT OF ANY TRUSTEE OR RECEIVER FOR ALL OR ANY PART OF ITS BUSINESS OR ASSETS, THEN IN SUCH EVENT, SELLER MAY TERMINATE THIS AGREEMENT AND REVOKE ANY OR ALL SOFTWARE LICENSES WITHOUT LEGAL PROCESS. BUYER HEREBY RELIEVES SELLER FROM ALL LIABILITY FOR DAMAGES RESULTING FROM REVOCATION SHOULD LEGAL PROCEEDINGS BE INSTITUTED BY SELLER OR THIRD PARTIES TO RECOVER ANY AMOUNTS DUE HEREUNDER OR TO TAKE POSSESSION OF THE EQUIPMENT AND SOFTWARE, BUYER SHALL PAY ALL COLLECTION AND LEGAL EXPENSES (INCLUDING COURT COSTS AND REASONABLE LEGAL FEES). SELLER’S RIGHTS SHALL BE CUMULATIVE AND ACTION ON ONE RIGHT SHALL NOT BE DEEMED TO CONSTITUTE AN ELECTION OR WAIVER OF THE OTHER RIGHTS TO WHICH SELLER MAY BE ENTITLED.